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Privacy Policy

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Ayubo.lk offers online travel-related services through its own website and mobile apps and through other online platforms such as partners’ Platforms and social media. The information that follows applies to all of these platforms. Ayubo.lk may amend the Privacy Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy Policy, you should discontinue using our services.

Privacy
What kind of personal information does Ayubo.lk use ?

When you make a reservation, you are asked for your name, telephone no, country of passport, passort/ NIC no and email address. You might also be asked for your home address, telephone number, payment information, the names of guests travelling with you and your preferences for your stay.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our Platforms, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which Platforms you have made your reservation.

We may also receive information about you when you use certain social media services.

Why does Ayubo.lk collect, use and share your personal data?
  • Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
  • Customer service: We provide international customer service 24/7 from our offices. Sharing your details with our customer service staff allows us to respond when you need us – including helping you to find appropriate accommodation and responding to any questions you might have about your reservation.
  • Guest reviews: We use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best.
  • Account administration: We offer a user account facility on our Platform. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. This also allows you to manage your reviews and ratings and photos.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example: via customized emails, social media advertisements mobile or sms advertisements
  • Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us.
  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does Ayubo.lk use social media?

In certain circumstances, we may share your personal data with third parties.

  • The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you have booked. This may include information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking. This information may also be used by Ayubo.lk or the accommodation providers to give you personalised offers related to the reservation. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.
  • Third-party service providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
  • Business partners: We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services.
How does Ayubo.lk use guest reviews and other destination-related information you share with us?

After your stay at any accommodation booked through us, you will be invited to submit a guest review. This invite may ask for information about the accommodation, the surrounding areas, and the destination. If you don’t want to use your name with the review, you can make use of a screen name (which you can choose in your user account) or the review can be displayed on the Platform anonymously. By completing a guest review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant accommodation information page on our Platforms, in our mobile apps, in our social media accounts and in social apps, or on the Platform of the relevant accommodation or on our business partner’s Platform, to inform other travellers about the quality and services at the accommodation you stayed in.

If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritise guest reviews. We may use the information in your lists or in other destination-related information you share with us in anonymous form – unless you have included this information in your public profile – to help other travellers find the right destination.

Cookies
What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognised as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookie and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our Platform uses the following types of cookie:

  • Technical cookies: Technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies
  • Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimise and improve our website and to ensure we continue to be interesting and relevant.
  • Commercial cookies: We use third-party cookies as well as our own to display personalised advertisements on our website and on other website. This is called “remarketing,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown.
How long do Ayubo.lk cookies stay active?

The cookies we use have varying lifespan.

How can you recognise Ayubo.lk cookies?

You can find our cookies in your browser settings.

Who has access to Ayubo.lk cookie data ?

Only Ayubo.lk has access to Ayubo.lk cookies. Cookies placed by third parties can be accessed by these third parties.

A Special Note About Minors

Persons under the age of 18 are not eligible to use the accommodation reservation services on our Platform. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, except where indicated otherwise in the accommodation property policies.

Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms of Use

Please consult the Ayubo.lk Terms of Use for more details on using our Platform. This Privacy Policy forms an integral part of our Terms of Use.

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